Refund and Returns Policy
1. Returns:
- Eligibility: We accept returns on swimwear items within 30 days of the delivery date. Items must be in their original, unworn, and unwashed condition with all tags and hygiene liners intact.
- Exclusions: For hygiene reasons, we cannot accept returns on items that have been worn or tried on. Final sale items, clearance items, and personalized swimwear are not eligible for return.
2. How to Return:
- Request: To initiate a return, please contact our customer service team at [email address] or through our website’s return portal. You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Packaging: Pack the item securely in its original packaging with the RMA number included.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.
3. Refunds:
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund.
4. Exchanges:
Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items:
Reporting Issues: If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt with a photo of the issue. We will provide instructions for returning the item and offer a replacement or refund.
6. Contact Us:
Customer Service: For any questions or concerns regarding your return or refund, please reach out to us at info@seasonwear.ae . Our team is here to assist you.
7. Changes to Policy:
Updates: We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
